Below is a summary of Pam’s electronic health record (EHR) activity while she is in the hospital. As a medical and health services manager, you are ultimately responsible for ensuring that Pam receives the best overall care possible. Your team will also figure Pam’s bills, consisting of her tests, procedures, room charges, supplies and medications. Using her EHRs, Virtual Physical Exam (VPE) and Internet research, answer the questions and be prepared to verify the responses with the rest of Pam’s healthcare team.

To determine the cost of Pam’s PCP and outpatient visits, you will need the following:

• Pam’s EHR–PCP Chart
• MHSM–Bill (which includes both a PCP and outpatient statement)
• MHSM—Bill Reference
• Pam’s EHR–Outpatient Chart (link below)
• Virtual Physical Exam (link below)

1. Use the blank copies of Pam’s PCP and outpatient bills and the Bill Reference to calculate and track her costs. In her EHRs, look for costs in the areas of labs, pathology, medication and diagnostics. You may need to do additional Internet research. Some helpful sites are www.healthcarebluebook.com, www.fairhealthconsumer.org and www.pharmacychecker.com.